The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win

by Gene Kim

any improvements made anywhere besides the bottleneck are an illusion.

“Your job as VP of IT Operations is to ensure the fast, predictable, and uninterrupted flow of planned work that delivers value to the business while minimizing the impact and disruption of unplanned work, so you can provide stable, predictable, and secure IT service.”