Although Hubbard could be terrifying and irrational, and comically pompous, he still held his followers in thrall. Those who were close to him saw a generous and caring leader who used his gigantic personality to keep his ship, his fleet, his organization, and his religion on track. Karen de la Carriere, a young British auditor, remembers watching Hubbard in his office screaming at one of the crew; when that person left, cowering, Hubbard swiveled in his chair and gave Karen a big wink. “He was in total control,” she realized. “It was all theatrical to create a desired effect.”

