E-mail is an impromptu medium, not conducive to slowing down or looking back. It’s ideal for the never-ending upkeep of daily life. If the writing is disorderly, no real harm is done. But e-mail is also where much of the world’s business is now conducted. Millions of e-mail messages every day give people the information they need to do their job, and a badly written message can do a lot of damage.
