Low-fear, high-trust, from the top on down through the ranks. • Structured, organized, but not regimented. • Workspace configuration that encourages connecting with others. • Permission to be honest. • An organizational or a corporate policy against gossip and backbiting. • Clear lines of authority and communication. • Clearly stated policies on a range of important topics: vacations, time off, harassment, personal email and texting. • Low use of the human resources department and high use of working things out with colleagues directly and privately (except if there’s harassment—then HR should
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