It’s always helpful to recognize what works well, in addition to what does not. For this reason, I also recommend identifying your ambassadors. Notice when they step up to the plate in support of your relationship; give them credit where credit is due. And invite them to step forward whenever their warmth, wisdom, and calm are needed. If your primitives are allowed to have their way—as sometimes happens—there will be no lollygagging around when danger’s afoot. Life will be filled with one crisis after another, as you continually fire blind without thinking of the consequences. But when
...more

