Since December 2017, Hamilton had been spreading the word that the El Paso experiment was successful in reducing the number of migrants arriving at the border. There was scant evidence for this, so he created it. Solid information did exist about the rollout, which Hamilton ignored. At CBP, agents had described chaos in an after-action report that went straight to top officials at the agency. Their software and data-entry programs had immediately faltered when the separations began. Border Patrol agents had to type information about the families into spreadsheets. Typos led to cascading
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