“Efficiencies will not double our capacity,” Megan says. “We can’t magically make bandwidth. We have to be able to plan and staff for this stuff.” Grant, who would clearly prefer not to be in this room, nods. “But that’s not how innovation works,” Jasper says, and maybe it’s the soothing, horse-gentling tone in his voice that finally makes me raise my voice for the first time in my entire Amazon career. “Hey, look,” I say. It’s sort of a bark, though less than a yell. “Don’t tell Megan she doesn’t know how innovation works. She knows how innovation works, and it doesn’t mean just making twice
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