Everyone around me has mastered not only how to find the cells that matter but how to talk about them in concise but fully formed paragraphs: here’s the metric, here’s why it is what it is, and here’s what we’re doing to either change or sustain it, all expressed in neutral, non-defensive language. No data point is too small or buried to be exempt from scrutiny, and even someone as high up as Chuck is expected to be able to speak personally to all of it.
