Question Mark emails are sent when something is so wrong or strange or seemingly inexplicable that words and sentences are a waste of time and Jeff wants a full accounting of what happened, exactly why it happened, and what is changing to ensure it doesn’t happen again. The universal reaction to receiving one is fuuuuuuuuuuck, because responding can easily consume several days and nights of your life and because the response has to satisfy one of the most terrifyingly powerful people on earth, who knows your name and is already not happy about something connected to you.
