Also, by asking questions instead of commenting on what she had to say (e.g., “What you’re planning isn’t realistic…”), I learned what was important to Dolores, what was uppermost on her mind, and how she was feeling. I created a window of opportunity, which I later used to discuss what role, if any, she felt treatment might play in what she wanted to accomplish (i.e., staying out of the hospital and working on Wall Street).
