Sandy Maguire

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Eccentricity—not wearing socks, say, or using company time to build gadgets that had perhaps not even a glancing relationship to the phone business—could be forgiven. Other behaviors could not. MTSs were never to seduce the secretaries. They were not to work with their doors closed. They were not to refuse help to a colleague, regardless of his rank or department, when it might be necessary. And perhaps most important, the supervisor was authorized to guide, not interfere with, the people he (or she) managed.
The Idea Factory: Bell Labs and the Great Age of American Innovation
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