Timothy Hall

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In 2010 McKinsey & Company found that DeVry was 50 percent more efficient in administrative functions than typical universities, thanks to a high degree of process automation and operations management training—for example, the person responsible for financial aid was a Six Sigma Black Belt, the highest level of certification in a business management system designed to improve the quality of process by identifying and removing the causes of defects and minimizing process variability.
The Innovative University: Changing the DNA of Higher Education from the Inside Out
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