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metrics: actionable, accessible, and auditable.
of the
In Silicon Valley, we call this experience getting stuck in the land of the living dead.
Failure is a prerequisite to learning.
what I call a customer segment pivot, keeping the functionality of the product the same but changing the audience focus. He focused on who pays: from consumers to businesses and nonprofit
PIVOTS REQUIRE COURAGE
the failure of the “launch it and see what happens”
The critical first question for any lean transformation is: which activities create value and which are a form of waste? Once you understand this distinction, you can begin using lean techniques to drive out waste and increase the efficiency of the value-creating activities.
Sustainable growth follows one of three engines of growth: paid, viral, or sticky.
In the book Lean Thinking, James Womack and Daniel Jones recount a story of stuffing newsletters into envelopes with the assistance of one of the author’s two young children.
catastrophic
futuristic.
THE WISDOM OF THE FIVE WHYS
Be tolerant of all mistakes the first time. Never allow the same mistake to be made twice.
Nice advice to handle fault
QuickBooks development process by using four principles: Smaller teams. Shift from large teams with uniform functional roles to smaller, fully engaged teams whose members take on different roles. Achieve shorter cycle times. Faster customer feedback, testing both whether it crashes customers’ computers and the performance of new features/customer experience. Enable and empower teams to make fast and courageous decisions.
Blog. Nice points
How can we build a sustainable organization around a new set of products or services?
They wrongly conclude that the key to success is finding brilliant people like him to put on their teams.
Putting the System First: Some Dangers
In the past the man has been first; in the future the system must be first.
corporations.
If we stopped wasting people’s time, what would they do with it? We have no real concept of what is possible.
Book on customer development
Blog for marketing
