The number one assumption underlying the current plan is that once Americans know they can call the CFPB for help with financial fraud and abuse, there will be a significant volume of citizens who do that. This sounds reasonable, as it is based on market research about the amount of fraud that affects Americans each year. However, despite all that research, it is still an assumption. If the actual call volume differs markedly from that in the plan, it will require significant revision. What if Americans who are subjected to financial abuse don’t view themselves as victims and therefore don’t
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