They must design systems that allow them to track the patterns of the data before them to ensure that they are heading in the right direction at the right rate, or to know the reason why not. This data will include at the minimum financial, customer satisfaction, knowledge development, staff satisfaction, competitor intelligence and project performance – all of which combine to create the added value promised by the board to the owners. And it needs be presented to the board in an active visual form so that the trends are highlighted and tracked for all the directors to see.
