Managers are there to design, install and maintain the systems that monitor and control the daily operations, and rightly so. The directors are there to ensure that at the cybernetic centre of the enterprise, not at the top, there is a heart and brain. This heart of the business creates an emotional temperature appropriate to that specific organization. This is the essence of the organization’s climate or culture. It is the board that ultimately determines this culture, through its oversight of the executives.
