James Cham

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The dysfunctions and disappointments of the NPI process were instrumental in sparking a 180-degree shift at Amazon away from trying to define and manage dependencies and toward trying to flat out eliminate them. This was a shift away from a culture in which management exercised a great deal of control, toward a culture in which management encouraged high levels of ownership. It led to two-pizza teams, single-threaded leaders, and many other organizational innovations. But before that shift could begin in earnest, Amazon needed to rewrite just about all of its software in a way that had never ...more
The Geek Way: The Radical Mindset that Drives Extraordinary Results
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