And if you’re in a position to help others through a transition? Here are three steps that may quicken the transition: 1. Listen fully to their concerns. Repeat back what you hear them saying and ask if you got it right. Once they agree that you understand their issues, move to step 2. 2. Share your perspective. Once. Check for their understanding, not their agreement. You want to make sure they hear your view. 3. Don’t repeat. This is the critical step to moving them through the transition to the other side. If you’ve performed steps 1 and 2 effectively, you’re done. Any more just lengthens
...more
