The Coming Wave: AI, Power, and Our Future

by Mustafa Suleyman

Countries like India and the Philippines have seen a huge boom from business process outsourcing, creating comparatively high-paying jobs in places like call centers. It’s precisely this kind of work that will be targeted by automation. New jobs might be created in the long term, but for millions they won’t come quick enough or in the right places. At the same time, a jobs recession will crater tax receipts, damaging public services and calling into question welfare programs just as they are most needed. Even before jobs are decimated, governments will be stretched thin, struggling to meet all their commitments, finance themselves sustainably, and deliver services the public has come to expect. Moreover, all this disruption will happen globally, on multiple dimensions, affecting every rung of the development ladder from primarily agricultural economies to advanced service-based sectors. From Lagos to L.A., pathways to sustainable employment will be subject to immense, unpredictable, and fast-evolving dislocations. Even those who don’t foresee the most severe outcomes of automation still accept that it is on course to cause significant medium-term disruptions. Whichever side of the jobs debate you fall on, it’s hard to deny that the ramifications will be hugely destabilizing for hundreds of millions who will, at the very least, need to re-skill and transition to new types of work. Optimistic scenarios still involve troubling political ramifications from broken government fi...

From Call Centers to Crisis: Automation’s Global Jobs Shock