The manager seeks compliance. A manager makes a profit delivering industrial progress and productivity, which is done by doing what we did yesterday a little faster and a little cheaper. The leader seeks to create the conditions for people to make a change happen. Leaders don’t need authority, but they must coordinate the trust, focus, and connection of people who are enrolled in a journey to do work that matters. It’s tempting to want the easiest and best outputs of both. To promise people dignity and connection and excitement, and then use discipline to get them to do what you want. But
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