But the org chart is brittle. And it can create three problems: 1. People who are just doing their job might end up doing horrible things. When we ask employees to suspend their own judgment and simply do what the boss says, then we’re relying on one person with power to have control over others. 2. The deniability of “just following orders” isn’t always about committing a crime, though. It can be an airplane stranded on the runway for hours, with little attention paid to passengers, or a company that simply waits, quietly, for the manager to tell them what to do. 3. Centralized
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