As each machine was developed, displaced workers were encouraged to increase their education and move up to jobs that the machines hadn’t taken over yet. As of 2023, those machine-done jobs include robots working in hotels, algorithms doing stock trades, and machine learning systems sketching illustrations and reading X-rays. What companies need has shifted, and suddenly. Instead of cheap labor to do the semiautomated tasks that machines can’t do (yet), organizations now seek two apparently scarce resources: creativity and humanity. Both skills involve dealing with other humans, creating
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