The successful know that they can quantify what works and what doesn't work, whereas the unsuccessful focus solely on “hard work.” The right approach may be to institute a public relations program that softens the market, provide consumers with the right tool, or compel management to make the most powerful connections, find the best first investors, or hire the highest-quality staff. Whatever the method may be, the successful don't think in terms of hard work (even though they are, of course, willing to work hard). Instead, they figure out how to work “smart” and handle the situation by
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