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July 15 - October 4, 2017
Frequently I’ll ask a group, “What’s the one thing you would change to improve the effectiveness of your organization?” Usually people name things that can be found on this list of Ps: products, promotions, policies, processes, procedures, pricing, and people. Seldom does anyone say the most important and impacting of all answers: “ME! I would change me to improve our organization.”

