Fostering Effective Communication in the Workplace: A Competency-Based Approach that Boosts Your Ability to Get and Give Information (Competency-Based Workbooks for Structured Learning Book 3012)

by Wesley Donahue

We define a competency as a set of skills, knowledge, attitudes, and behaviors that are observable and measurable. The emphasis here is on observable and measurable. It is not enough that you think you are competent in an area. You must be able to behave in ways that demonstrate your competence to others.

we clustered these 35 competencies into five competency domains, which we named and coded as follows:

emotions,