“You have to turn that ‘don’t’ into a goal.” Turn “don’t” into a “goal”? What’s that supposed to mean? Find the funds, make the time, pluck up the courage? I see him observing me as I struggle to voice these thoughts aloud. “I don’t like being around people, you know,” he says, and gives a wry smile. Another extraordinary statement! And not one I would expect to hear from someone I’ve only just met. Not to mention someone with a customer service business, who happens to be speaking most kindly to me at this very moment. “But there came a time when I thought I ought to make an effort, and
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