Mikko Ikola

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Quick removal of people who create trouble in the community suggests and reinforces for other members that the rules do matter–not because it’s a means of control but because it’s a means of creating a safe space for everyone to participate. I’ve done this myself many times, and every time the atmosphere in the community has improved due to the removal of the troublemaker.
The Servant Influencer: Harness the Power of Social Media for Positive Impact
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