They often use minimization, trying to in some way convince you that “It’s not that bad” or “This really isn’t the problem that you think it is. It’s not that big a deal.” • They rationalize, giving reasons why their performance was certainly understandable. • Excuses are rampant, and they never take ownership of the issue. • Their emotional response has nothing to do with remorse; instead they get angry at you for being on their case, attacking with such lines as “You never think I do anything right,” or “How could you bring this up after all I have done?” Or they go into the “all bad”
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