y i n a’s Kindle Notes & Highlights

Good to Great: Why Some Companies Make the Leap...And Others Don't, by Jim Collins

You often don’t know that a customer is upset until you lose that customer entirely.

See y i n a’s 6 notes & 482 highlights

Good to Great: Why Some Companies Make the Leap...And Others Don't

Good to Great: Why Some Companies Make the Leap...And Others Don't

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