There are going to be times when we can’t wait for somebody. Now, you’re either on the bus or off the bus. —KEN KESEY, from The Electric Kool-Aid Acid Test by Tom Wolfe1 When we began the research project, we expected to find that the first step in taking a company from good to great would be to set a new direction, a new vision and strategy for the company, and then to get people committed and aligned behind that new direction. We found something quite the opposite. The executives who ignited the transformations from good to great did not first figure out where to drive the bus and then get
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