How the Mighty Fall: And Why Some Companies Never Give In (Good to Great Book 4)

by Jim Collins

don’t try to come up with the right answers; focus on coming up with good questions.

which then drives away more of the right people; and a culture of bureaucratic mediocrity gradually replaces a culture of disciplined excellence.

Mediocre loan officers could hide behind the bureaucracy, while self-disciplined officers found themselves increasingly frustrated by a system designed to compensate for incompetent colleagues.

Think of being on a ship, and imagine that any decision gone bad will blow a hole in the side of the ship.