While she listened, Beverly dialed 911 on another line. The operators who fielded her calls and others’ said that emergency crews were on their way. Hang in there. No one had told the operators that stairway A in the south tower—the one that Richard Fern and his Euro Brokers colleagues had gone down—was open, so they could not tell anyone inside the building to use it. Instead, while they spoke, the operators typed shorthand versions of what they were hearing onto a computer screen.
