Sudhir Tirumareddy

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And such messages—anxiety in someone's tone of voice, irritation in the quickness of a gesture—are almost always taken in unconsciously, without paying specific attention to the nature of the message, but simply tacitly receiving it and responding. The skills that allow us to do this well or poorly are also, for the most part, learned tacitly.
Emotional Intelligence: Why It Can Matter More Than IQ
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