Sudhir Tirumareddy

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One is minimizing the show of emotion—this is the Japanese norm for feelings of distress in the presence of someone in authority, which the students were following when they masked their upset with a poker face. Another is exaggerating what one feels by magnifying the emotional expression; this is the ploy used by the six-year-old who dramatically twists her face into a pathetic frown, lips quivering, as she runs to complain to her mother about being teased by her older brother. A third is substituting one feeling for another; this comes into play in some Asian cultures where it is impolite to ...more
Emotional Intelligence: Why It Can Matter More Than IQ
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