Emotional Intelligence: Why It Can Matter More Than IQ

by Daniel Goleman

abilities called here emotional intelligence, which include self-control, zeal and persistence, and the ability to motivate oneself.

The ability to control impulse is the base of will and character. By the same token, the root of altruism lies in empathy, the ability to read emotions in others; lacking a sense of another's need or despair, there is no caring. And if there are any two moral stances that our times call for, they are precisely these, self-restraint and compassion.

In a very real sense we have two minds, one that thinks and one that feels.

Being able to manage emotions in someone else is the core of the art of handling relationships.

These children, of course, treat others as they themselves have been treated.