One of the tricks to being of real service to newcomers is not to lecture or give advice but only talk about your own personal experience and what you were told and what you found out personally, and to do it in a casual but positive and encouraging way. Plus you’re supposed to try and Identify with the newcomer’s feelings as much as possible. Ferocious Francis G. says this is one of the ways guys with just a year or two sober can be most helpful: being able to sincerely ID with the newly Sick and Suffering.