Stanley Marcus was absolutely right. By viewing mistakes as opportunities to repair and strengthen relationships, rather than letting them destroy relationships, a business is paving its own road to success and good fortune. And mistakes are the best form of job security I know of. Just as with waves in the ocean, you can bet your bottom dollar that there’s always another mistake behind the one you’re confronting at any time. So long as you’re determined to distinguish yourself and your company by how well you approach mistakes, you’ll always have steady work.
