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This becomes a “virtuous cycle.” People who get promotions should earn them not just because they’re ambitious, but primarily because they embody the company’s character traits in abundance. And since they are willing to do everything it takes to perpetuate those ideals, we function as a “hospitalitocracy,” with the entire team reciprocally bound by the same underlying culture of enlightened hospitality.
Setting the Table: The Transforming Power of Hospitality in Business
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