No one can possibly be upbeat and happy all the time. But personal mastery demands that team members be aware of their moods and keep them in check. If a staff member is having personal trouble, and wakes up angry, nervous, depressed, or anxious, he or she needs to recognize and deal with the mood. It does not serve anyone’s purposes to project that mind-set into the work environment or onto one’s colleagues. We call that “skunking.”
