If you want to be busy, especially in times of scarcity and uncertainty, you cannot accept diminished standards of excellence in even one area. You do everything you possibly can afford to show your staff and guests that you care deeply about improving. That’s acting from a positive and hopeful place, rather than from fear that can ultimately be self-fulfilling. The mind-set “We’re just hanging on” perpetuates scarcity. Investing money, imagination, and hard work to create a mind-set of abundance achieves abundance.
