The moment people become managers for the first time, it will be as if the following three things have happened: An imaginary megaphone has been stitched to their lips, so that everything they say can now be heard by twenty times more people than before. The other staff members have been provided with a pair of binoculars, which they keep trained on the new managers at all times, guaranteeing that everything a manager does will be watched and seen by more people than ever. The new managers have received the gift of “fire,” a kind of power that must be used responsibly, appropriately, and
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