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We also make sure to enter into “customer notes” any previous mistakes we made (“overcooked salmon on 7/16, spilled wine on purse 5/12”). We also indicate all “special requests” (“likes table 42; bring hot sauce with food; loves corner table; ice on side always with cocktails; allergic to shellfish; serve coffee after dessert”
Setting the Table: The Transforming Power of Hospitality in Business
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