When I walk into any one of our restaurants as its dining room is being set up for service, one of the most lovely sights to me is a waiter lifting a wineglass off the table, holding it up to the light, and checking for smudges. This is not because I’m an unreformed smudge freak, but because someone is showing care for a small detail—smaller even than what the average guest may notice. When an employee does not work out, the problem more often stems from an attitude of “I won’t” rather than “I can’
