Time after time, I had noticed that great leaders tend to have a heightened sense of how to attract and hire other extraordinary people. So that we can achieve our business goals of extending warm hospitality while performing at a high level of excellence, we look intently for strong emotional and technical skills when hiring staff people. Theoretically, if the ideal candidate were to score 100 on a suitability test (something we have never administered), his or her potential for technical excellence would count for 49 percent, and innate emotional skills for hospitality would count for 51
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Deciding between technical and emotional skills.
