Stephen Heiner

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I want to write pages that have their own poetics about the things I make or do, but at the same time I want them to be like the pages of a manual, down-to-earth instructions, exact and useful information about our job. It is a job that has been transformed with the passing of time and yet it has remained the same.
Onward: How Starbucks Fought for Its Life without Losing Its Soul
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