psychology combined with his battle-tested coolness under pressure made him a natural for crisis management. Five years as lead negotiator had earned him the reputation of a risk taker who didn’t always follow the conventional wisdom of other trained negotiators. His critics said that his unorthodox style would eventually catch up with him. The prediction only made Vince bolder. But this texting bullshit made him feel impotent. New acronyms popped up every hour. The coffeehouse had free Wi-Fi, so Vince put down his latte and Googled the definition of “KUTGW.” Keep up the good work. Benign
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