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Getting More: How You Can Negotiate to Succeed in Work and Life, by Stuart Diamond

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He wanted Delta to remove the $150 change fee. He called thirteen times. Delta’s answers: no, no, no, no, no, no, no, no, no, no, no, no, yes. It took ninety minutes, but he got the $150 fee waived. “Be polite,
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Getting More: How You Can Negotiate to Succeed in Work and Life
Getting More: How You Can Negotiate to Succeed in Work and Life
by Stuart Diamond
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