calm and give them what they need. Emotional payments must be specifically tailored to the individuals involved and can include silence as well as talking. And you MUST take their irrational words or mood at face value and start there. This is because people who need emotional payments are hardly listening. There is only a small window through which they hear things: messages that connect with their emotion. You have to be careful not to upset them further. One wrong word can close the window and hurt the relationship, because you are not providing for their emotional needs.
