stop listening. They often become unpredictable and rarely are able to focus on their goals. Because of that, they often hurt themselves and don’t meet their goals. Movies often show scenes of impassioned speeches, suggesting these are highly effective. Whether that is realistic depends on whether the speaker is so emotional that he or she is not thinking clearly. Emotion, used here, is when one is so overcome with one’s own feelings that he or she stops listening and is often self-destructive. The person can no longer focus on his or her goals and needs. Empathy, by contrast, is when one is
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