Greg Yates

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One use of emotion in a negotiation is to bond people together. People who have been through an emotional ordeal tend to bond together. This is true if the experience is a negative one, such as a war, an accident, or danger, or a positive one, such as winning a big sporting event. While it can be a basis for team-building, used wrongly, it can leave lasting scars. It is like playing with fire.
Getting More: How You Can Negotiate to Succeed in Work and Life
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